Your Location

FAQs

  • Foggy Hong Kong
    Foggy Hong Kong
  • Chiang Mai, Thailand
    Chiang Mai, Thailand
  • El Nido, the Philippines
    El Nido, the Philippines
  • Fez, Morocco
    Fez, Morocco
  • Game Parks, South Africa
    Game Parks, South Africa

Why should we book with you?

When we formed Jasmine Holidays we were determined to make the whole process of dealing with us as pleasant as possible. We’re small enough to be personal so we won’t treat you like a 'Booking Number' or a 'transaction'.

We deal directly with all our hotels or suppliers, which means we can pass on the very best value to you. Our hotel rates are usually considerably cheaper than booking directly with the hotel.

Our advice is first-hand, honest and reliable. We personally visit almost all of the hotels we feature and most that we don’t. Like you probably do, we also follow the customer review sites closely, along with our own customer feedback. We love Trip Advisor – but it’s important to use with caution sometimes.

We resolutely try to avoid the “average”. We want your holiday to be special and remarkable. There are plenty of bigger holiday companies who can do “average” better than we can.

Our holidays our completely tailor-made, meaning they are tailored exactly to your requirements and budget.

How can we book with you?

Call us old fashioned, but we like to talk. You can contact us by phone or by email. We're open from 9 until 9 daily.

Once you are 100% happy with your itinerary we ask you to pay a deposit in order for us to proceed with the booking. We normally require a 20% deposit at the time of booking and the full balance 70 days prior to departure. Special offers from the airlines sometimes require full payment for the airfare portion at the time of booking, in which case we will inform you of the additional deposit required.

We accept payment by cash, cheque, debit and credit card. There is a 2.5% fee for all credit card transactions. There is no fee for payment by debit card, cheque or cash.

We always ask that you read our booking conditions before making a booking. We don't make you complete a booking form.

What about Financial Protection?

All of our flight inclusive packages from the UK are ATOL protected under our ATOL license T9762.

An ATOL is an Air Travel Organisers License which allows Tour Operators to sell flight inclusive holidays and offers customers financial protection in the event of a companies failure.

Additionally we are also members of the Travel Trust Association which offers arguably the most comprehensive customer financial protection in the industry.

Our holidays do not include personal insurance and we always highly recommend that you purchase adequate travel insurance for your trip.

Can you offer anything which isn’t on your website?

Yes of course and we very often do – just let us know, as we have access to preferential rates at many other hotels and resorts.

Can you pre-book seats or special meal request on the aircraft?

Almost always, just let us know your requirements. The airlines never allow pre-booking of bulk-head seats as these require the check-in staff to see that you are physically able to assist in the event of an emergency.

Can we change our dates?

Let us know as soon as possible. Every booking will be dependant on circumstances as to whether this is possible or not. We will always try our best to accommodate.

What if we have a problem overseas?

The first and fastest way to resolve any problems with your holiday arrangements whilst overseas is to contact our local representatives, or if there is a problem with your accommodation then to discuss directly with the front office or management at the hotel. In almost all cases problems can be fixed swiftly in this way. Contact details for our local representatives are contained in your documentation.

In the unusual event of your being unable to resolve any issues directly then of course we would like to hear from you in order that we can try and resolve things for you. You may contact us on the contact number provided on your itinerary.