These are the questions we are asked most often. If yours is not here - or if you would simply prefer to talk things through - call us on 0333 7000 747 (Mon-Fri, 9-6). There is always someone here who can help.

Do you sell package holidays?

No. Every holiday we arrange is tailor-made and planned individually around your interests, preferred pace, budget and travel dates.

How does the planning process work?

It starts with a conversation - usually by phone, though email works just as well. We want to understand not just where you want to go, but how you like to travel, what pace suits you, and what you are hoping to feel at the end of it. From there we put together a proposed itinerary with sensible recommendations and clear pricing. Nothing is set in stone - we refine it together until it feels right.

Do I need to know exactly what I want before contacting you?

Not at all - and honestly, some of our best trips have started with nothing more than "we want to go somewhere different this year." A good conversation usually reveals far more about what you are really looking for than any amount of research.

Can you arrange multi-centre or complex itineraries?

Yes. Many of our clients travel to more than one destination or combine different styles of accommodation. We plan routes carefully to make the most of your time without things feeling rushed.

Do you only offer luxury hotels?

No - and we would gently push back on the idea that luxury always means better. Some of our favourite properties are small, characterful places you would never find on a mainstream booking site. We will always tell you where it is worth spending more - and where you would simply be paying for a name.

How are your holidays priced?

Each itinerary is individually priced based on current availability, flight costs, accommodation and local arrangements at the time of booking. We focus on overall value rather than headline prices, and we will always be clear about what is and is not included.

Is a deposit required?

Yes. A deposit is required to secure your booking, with the balance typically due several weeks before departure. We will confirm exact amounts and deadlines clearly before you commit.

Can I pay by credit card?

Yes. We accept major credit and debit cards as well as bank transfers.

Are there any hidden costs?

No. We provide a clear breakdown of what is included. If something is not included, we will make that clear from the outset.

Is my money protected?

Yes. We are a fully ATOL-protected tour operator and members of the Travel Trust Association. This means your holiday arrangements and payments are financially protected from the moment you book, giving you complete financial reassurance. Find out more.

What does ATOL protection mean?

ATOL protection covers flight-inclusive holidays and ensures you are protected in the unlikely event of company failure. You would be entitled to a full refund or repatriation at no cost to you.

What does Travel Trust Association membership provide?

All client funds held with TTA members are kept in a protected trust account and only released once your holiday is complete. It is one of the strongest forms of financial protection available to UK travellers.

Can I make changes after booking?

In many cases, yes. Changes are subject to availability and any supplier charges. We will always explain the options clearly before proceeding.

What happens if I need to cancel?

Cancellation terms depend on how far in advance you cancel and the arrangements involved. We provide full terms and conditions before booking so you understand the position clearly.

Should I take travel insurance?

Yes - comprehensive travel insurance is essential and should be arranged as soon as you book. We are happy to guide you on what level of cover to look for, including cancellation, medical expenses and personal liability.

When will I receive my documents?

Your documents and e-tickets will be uploaded to your private online travel portal once they are issued. We will also provide detailed destination information to help you prepare.

Do you provide a travel app?

Yes. You will have access to our mobile travel app, allowing you to keep your itinerary and documents conveniently in one place while travelling.

Will I receive practical information about the destination?

Before you travel, we provide clear guidance on visas, entry requirements and other important details to help you prepare properly.

What support do you provide while I am travelling?

You will have a 24-hour emergency number and the backing of people we know personally on the ground in each destination. If something does not go to plan - and occasionally things do not - you will not be left to sort it out alone. How a problem is handled often matters more than the problem itself.

What happens if something goes wrong?

In the unlikely event of an issue, contact us using the emergency number provided. We will work quickly with our local partners to resolve matters as smoothly as possible.

Where are you based?

Our head office is in Petersfield, Hampshire, with team members working across the UK. We also have offices in Vietnam and New Zealand - combined, this gives us around-the-clock coverage so there is always someone available if you need us.

How long have you been established?

We founded Jasmine Holidays in 2007 and currently arrange travel to 53 countries worldwide. Our consultants average 17 years of experience in the travel industry.

Who are your typical clients?

Many of our clients are experienced travellers looking for a well-planned, independent holiday without the stress of organising everything themselves. They value thoughtful recommendations, good advice and the reassurance that every detail has been carefully arranged.